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Shipping Information

When will my order be dispatched?

Orders placed before 3pm will be dispatched same day (excluding weekends and bank holidays).

Which service will my order be delivered by?

Software and accessories are dispatched via Royal Mail 24.

Consoles are dispatched via DHL.

When will my order be delivered?

Royal Mail 24 orders are usually delivered next day (although this is not guaranteed).  Orders dispatched on a Friday should arrive by the following Monday.

DHL orders are delivered next day (excluding weekends)

What should I do if my order has not arrived?

Royal Mail 24 – please contact us if your order has not arrived within 3 working days.

DHL – when your order is dispatched you will receive a tracking number via email.  You can track your order online or by calling DHL directly.  In the unlikely event that you do not receive your order within 2 working days please contact us directly.