FAQ
Find answers to common questions about our products, shipping, returns, and customer service. Browse our FAQ section below to get quick solutions and helpful information.
Shipping + Delivery:
Q: When can I expect delivery of my order?
A: We currently ship within the United Kingdom only. We offer two delivery options at checkout:
- Free Delivery — £0.00 - via Royal Mail Tracked 48, 2-3 Business days
- Premium Delivery — £1.99 - via Royal Mail Tracked 24 Tracked 24, 1-2 Business days
Q: What happens if my order doesn't arrive?
A: If your order hasn't arrived within the expected timeframe, please contact us at contact@acegoods.co.uk and we'll look into it straight away.
Orders:
Q: Can I change or cancel my order after placing it?
A: If you need to make changes or cancel your order, please contact us as soon as possible at contact@acegoods.co.uk. We'll do our best to help, but we can't guarantee changes once an order has been dispatched.
Q: I haven't received an order confirmation — what should I do?
A: Check your spam or junk folder first. If it's not there, contact us at contact@acegood.co.uk with your name and the email address used at checkout.
Q: Do you offer refunds or exchanges?
A: Yes! We have a 30-day return policy. To be eligible, items must be unused, with tags, and in their original packaging — along with proof of purchase. To start a return, email us at contact@acegoods.co.uk and we'll send you a return label and instructions. Once your return is accepted, refunds are processed to your original payment method within 10 business days. For exchanges, simply return the original item and place a new order once the return is approved.